Supporting a Small Family Business in Recovering a £4,200 Unpaid Invoice

Project Details

Client

Family-owned printing and signage company in Kent

Service Provided

Business Debt Recovery (UK)

Recovery Timeframe

10 days

Project Recovered

£4,200

The Challenge

A small family-run printing business had completed a bespoke signage order for a construction firm, including design, production, and installation. The work was delivered on time and approved, but the final invoice of £4,200 went unpaid for over two months.

The business owners had chased the debt multiple times themselves, but weren’t taken seriously. As a small company without a credit control department, they felt stuck and unsure of their rights or next steps.

Our Approach

We spoke directly with the business owner to understand their situation and reassure them that support was available, without needing to involve solicitors or threaten legal action.

We:

  • Drafted a clear, formal demand letter outlining the unpaid amount and timeline
  • Contacted the debtor with professional, non-aggressive communication
  • Emphasised the legal validity of the signed delivery and approval
  • Reiterated that recovery could remain informal if payment was made promptly

Within a few days, the debtor responded and paid in full after the first round of contact.

The Result

The full £4,200 was recovered in 10 days. The client avoided costly legal escalation and was able to move forward without writing off the debt or chasing it personally.

Client Review

“As a small business, chasing money is exhausting. Regent stepped in, took the pressure off us, and handled it with professionalism and care. I wish we’d called them sooner.”
– Co-Owner

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